Going home for Christmas?

Train, plane or car? I suspect that this is one of the few times that driving might win, but as I've worked most of my life in London I've never seen the need to own a car so I can't be certain. But I can imagine there must be some pleasure sitting in your own space not having to worry about the aisles blocked with other people's luggage and worrying about space for your own.

eCommerce Strategy

This blog post is by ^DH, views my own!

One of my biggest annoyances of 2017 with Virgin Trains East Coast (VTEC) was their implementation of new technology. I remember speaking to David Horne at the first York VTEC Airtime event back in 2015 and he shared my enthusiasm for using technology to improve the customer experience. But if you see my Tweets now you might not believe I want things to move forward. I urge people not to use VTEC mobile tickets, I mock their attempts at innovation, it doesn't sound like someone who really wants VTEC to lead the way with technology.

Managing Loyalty

This blog post is by ^DH, views my own!

Around the end of December 2016 I was getting a number of messages from people pointing out that Virgin Trains East Coast (VTEC) were looking for a Loyalty Manager. Some people who suggested I apply were joking, some were serious, but after much thought I decided I'd give it a shot.

Service at its best

I've been talking about the catering lottery a lot since the shift rota changes in March. The reason being is that you had a chance that the advertised catering would not be available on your train often due to staff shortages but also sometimes due to faulty kitchen equipment or supply issues. Before the rota changes it was rare to not get the advertised catering offering and when it did happen there usually was a good reason for it.

VTEC franchise negotiation

DISCLAIMER: articles in the blog section represent the views of the poster only and not the Save East Coast Rewards campaign as a whole

Wrapped up in todays announcement about rail investment was the mention that from 2020 the East Coast franchise will become a partnership franchise where the main franchise holder and infrastructure operator (currently Network Rail) will work together as one. As a result of this the current Virgin Trains East Coast franchise will terminate in 2020, rather than 2023 which was the original end date.

The GWR Pullman

Placeholder post, will add pictures, etc later.

Check back on 22 November.

GWR Pullman London Paddington - Plymouth 19:30 17 November







It's always a treat to be able to dine on board the train, although the Pullman is costly it is one of the few places in the UK where you can dine in style on a train.

A ride on the Green Azuma

Although the Virgin Azuma trains aren't due to go into service until late on in 2018 it's still possible to ride on the same type of train today. Azuma is Virgin's brandname for their class 800 family trains. GWR uses the less imaginative Intercity Express Train (IET) as the brand name (as they were developed from the government led Intercity Express Project) but nearly everything about the trains will be the same.


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