On 3rd September Nectar are running a chat in the Nectar Savvy Lifestyle series. The theme of the chat is travel. We thought this was a good opportunity to both voice our dissatisfaction to Nectar and also hope other Nectar customers looking out for tips will see them too.
As 6 months have passed I thought it'd be time to write about my thoughts on the Virgin Trains East Coast franchise. At this stage it's important to point out that these views are my own (Dave - ^DH on Twitter), and may not reflect the views of other Save East Coast Rewards contributors. We all agree that East Coast Rewards was an excellent scheme and more effort needs to be done to make us passengers feel more valued but individual views on the running of this franchise do differ.
A lot of people signed up for Nectar because it is 'better than nothing' unfortunately the way that it is implemented at Virgin is crazy.
Book on virgintrains.co.uk and receive Nectar points on Virgin Trains (West Coast) services only.
Book on virgintrainseastcoast.com and receive Nectar points on Virgin Trains East Coast services only.
That means if you want points on a Virgin Trains service you need to book on the correct site. If you don't you get nothing.
Why the passengers of the East Coast and West Coast Virgin Trains services should support each other and help each other out when Virgin makes a bad decision.
The reason that the sale is not available on mobile devices is because the site actually has two different booking engines and the desktop booking engine is the only one that supports the promotional offers. This is also the case of the Virgin Red 20% discounts.
Depending on your device you will either be sent to the desktop booking engine or the mobile booking engine. All phones should be sent to the mobile booking engine, but results vary for tablets.
Take away a good thing...
I'm sure when Virgin Trains East Coast decided that they were going to take away the excellent East Coast Rewards and replace with Nectar that there'd only be a few people unhappy with the changes. They probably expected not many people really looked into the loyalty schemes and most would be happy participating in a big name scheme.
After a few technical issues this morning the VTEC seat sale is now live. This is the first sale performed by Virgin Trains East Coast and is similar to those previously offered by East Coast. Fares start at £10 for London - Leeds or York in standard class.