Passenger satisfaction

Virgin Trains East Coast were very happy with their 92% satisfaction rating from the latest Transport Focus passenger survey. They say it's the highest rating of any long distance franchised operator, the key word here is franchised. Hull Trains and Grand Central are two of their biggest rail competitors and they both scored higher, but the key difference is they're not franchised. So to put it another way, VTEC was rated 3rd out of the four operators at King's Cross, doesn't sound as good when you put it like that does it?

#VTECvoices - Working for VTEC

We want to let the voices be heard from those who work at VTEC. We will provide an unedited and anonymous platform for VTEC staff to give their views. If you want us to publish something please contact us or send us a message on Twitter (@SaveECRewards). Please tell us that you want your message published, we will only publish content with permission. So if you work for VTEC, whether you agree or disagree with what is said, we want to hear from you.

TOC Wars

First of all a reminder to Virgin Trains East Coast - we've tried working constructively but have been ignored. We're still open to working constructively even though now it'll take a miracle to restore staff morale and passenger confidence. In the mean time we'll document as much as we can bout this franchise so it can act as a guide to others in how not to run a train company. 

#VTECvoices - Air conditioning

We want to let the voices be heard from those who work at VTEC. We will provide an unedited and anonymous platform for VTEC staff to give their views. If you want us to publish something please contact us or send us a message on Twitter (@SaveECRewards). Please tell us that you want your message published, we will only publish content with permission.

The first submision is from a train guard who wants to explain why there's frequent air conditioning failures.

My vision for Electronic Reservations

Although I'm worried that the roll-out of electronic reservations on Virgin Trains East Coast may not go according to plan if they do roll it out successfully it will offer many benefits for passengers, but to realise the full potential it requires the DICE team (who are responsible for the app, the website and the ticket machines) to develop an app that can really exploit the benefits of this system.

Time to go VTEC

Time to go VTEC

Until recently I've had a fairly open mind about the future of Virgin Trains East Coast and whether it was a management contract for Stagecoach, renationalisation or awarding the contract to another operator the only thing I particularly cared about is that a quality service was maintained for passengers and staff morale could improve. Unfortunately Virgin Trains East Coast now seems to be in full denial of their problems and won't listen to any criticism. Once known for being very open David Horne is now blocking even the mildest of criticism.

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