When I set up the @SaveECRewards Twitter account I posted a challenge to find a positive Tweet about East Cost Rewards becoming Nectar. I was impressed to find out that the Virgin Trains East Coast MD David Horne managed to find such a Tweet.
Here's what I said:
Then looking at David Horne's Twitter page he had retweeted the following:
If I understand this right, I'm going to be able to collect Nectar Points when I travel on Virgin Trains East Coast?! AMAZING!
— Sam Ellis (@SamCEllis) January 19, 2015
More seriously I was delighted to see that he has engaged with a Twitter user who contacted him directly about his concerns about Nectar:
I am pleased that the MD is aware of these issues and is willing to interact with passengers directly.