This blog post is by ^DH, views my own!
One of my biggest annoyances of 2017 with Virgin Trains East Coast (VTEC) was their implementation of new technology. I remember speaking to David Horne at the first York VTEC Airtime event back in 2015 and he shared my enthusiasm for using technology to improve the customer experience. But if you see my Tweets now you might not believe I want things to move forward. I urge people not to use VTEC mobile tickets, I mock their attempts at innovation, it doesn't sound like someone who really wants VTEC to lead the way with technology.