Although it's impossible to keep everyone happy we did find that in the first two years Virgin Trains East Coast (VTEC... More
Background Since 2007 it has been possible to book cycle reservations on train services that require it using WebTIS,... More
UPDATE: The new Virgin Trains East Coast website went live on the evening of 31st July. It is no longer possible to... More
On 5th July 2017 Virgin Trains (the west coast one) decided to make big cutbacks to two of their loyalty schemes while... More
The May #BetterRewards competition is back for the second year. The competition is called #BetterRewards as we want to... More
Virgin Trains East Coast (VTEC) have now been the operator of the InterCity East Coast franchise for two years, taking... More
The fare rises that every rail operator makes in January always get the most publicity, but Virgin Trains East Coast... More
Recently Virgin Trains West Coast conducted a survey with their customer panel between 28 July and 5 August asking for... More
It was a bit of fun on Twitter just asking whether Virgin Trains East Coast should either leave Nectar or remain with... More
As Nectar was getting a lot of bad press last year due to Sainsbury's halving the earning rate as well as the badwill... More