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In our recent blog post: Virgin Trains: be bound for confusion we looked at how calling two separate operators 'Virgin Trains' could cause confusion. The main issue is when customers assume that they're both the same operator and have the same policies. For example on Virgin Trains (that's the west coast) you can't change a mobile ticket, but on Virgin Trains East Coast you can (assuming you booked through the Virgin Trains East Coast site and not the Virgin Trains site). Do you think this causes needless confusion for passengers? Have you booked a ticket on the wrong site and found out you didn't get any of the benefits of booking direct such as free WiFi or flying club miles? 

Have your say and then share our voting page with the hashtag #BoundForConfusion for an entry in the BetterRewards weekly draw.

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